Privacy Policy

Last Updated: July 30, 2026

At Velmorra ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Order history

Device Information

We automatically collect certain information about your device, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages viewed
• Referring website
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Improve our website and customer experience
• Detect and prevent fraud
• Comply with legal obligations
• Send promotional emails and marketing communications (only where permitted by law or with your consent)

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Payment Information

Payments are securely processed by trusted third-party payment providers. Velmorra does not store your full payment card details on our servers.

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Keep your shopping cart active
• Analyse website traffic
• Improve website functionality
• Measure advertising performance
• Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Marketing & Advertising

We may use your information to provide personalised advertisements through platforms such as:

• Google
• Meta (Facebook and Instagram)
• TikTok
• Pinterest
• Klaviyo
• Other advertising partners

These platforms may use cookies or similar technologies to display advertisements based on your browsing activity.

Sharing Your Information

We only share your information when necessary to operate our business.

This may include trusted service providers such as:

• Shopify
• Payment processors
• Shipping carriers
• Email marketing providers
• Analytics providers
• Fraud prevention services
• Customer support software

These providers only receive the information necessary to perform their services and are required to protect your information.

We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain your information for as long as necessary to:

• Complete your orders
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, we will securely delete or anonymise it where reasonably practicable.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Request a copy of your personal data
• Object to certain processing activities

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The latest version will always be available on this page, and the updated date will appear at the top.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Velmorra

Email: support@tryvelmorra.com

Website: