Shipping policy

Shipping Policy

Last Updated: July 30, 2026

In this Shipping Policy, "Velmorra," "we," "us," and "our" refer to Velmorra, the operator of [yourstore.com] (the "Site"). This Shipping Policy explains where we ship, how long orders take to process and deliver, when title and risk of loss transfer to you, and how we handle lost, delayed, and damaged packages.

This Shipping Policy applies to every order placed through our Site. It works alongside our Terms of Service and Refund Policy. Where this Shipping Policy is silent on a topic addressed in those documents, those policies will apply.

SECTION 1 - WHERE WE SHIP

We currently ship throughout the United States.

At this time, we do not ship to:

  • U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or the Northern Mariana Islands;

  • APO, FPO, or DPO military addresses; or

  • International addresses outside the United States.

If an order is placed using an address we are unable to ship to, we reserve the right to cancel the order and issue a full refund.

SECTION 2 - ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days from the date your order is placed.

During promotional events, holidays, product launches, or periods of unusually high order volume, processing times may be slightly longer. Any significant delays will be communicated on our Site or during checkout whenever possible.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays begin processing on the next business day.

SECTION 3 - DELIVERY TIME

After your order has been processed, delivery typically takes 5–15 business days.

Delivery times are estimates only and cannot be guaranteed. Actual delivery may vary depending on:

  • Carrier delays

  • Weather conditions

  • Customs or security inspections (where applicable)

  • Incorrect shipping information

  • High shipping volumes

  • Other events outside our reasonable control

Once your shipment has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

SECTION 4 - SHIPPING COSTS

Shipping costs are calculated during checkout based on your order and any active promotions.

The final shipping cost will always be displayed before payment is completed.

SECTION 5 - SHIPPING ADDRESS

Customers are responsible for providing an accurate shipping address during checkout.

Please carefully review all shipping information before submitting your order.

Once an order has entered processing, we cannot guarantee that shipping information can be changed.

If a package is returned because an incorrect address was provided, refused, or left unclaimed, additional shipping charges may apply before the order can be resent.

SECTION 6 - RISK OF LOSS

Ownership of your order transfers to you once the package has been handed to the shipping carrier.

Although responsibility transfers at carrier pickup, we will always work in good faith with customers to resolve genuine shipping issues involving lost, delayed, or damaged packages whenever reasonably possible.

SECTION 7 - LOST OR DELAYED PACKAGES

If your tracking information has not updated for more than 7 business days after shipment, please contact us at [support@yourstore.com].

Please include:

  • Your order number

  • Your full name

  • A brief description of the issue

We will investigate the shipment with the carrier and determine the most appropriate resolution, which may include a replacement, refund, or additional investigation.

Lost package claims should be submitted within 30 days of the estimated delivery date.

SECTION 8 - TRACKING SHOWS DELIVERED

If your tracking indicates your package has been delivered but you cannot locate it, please complete the following steps before contacting us:

  1. Wait up to 48 hours, as carriers occasionally mark packages as delivered before final delivery.

  2. Check around your property, mailbox, porch, parcel locker, leasing office, and with household members or neighbours.

  3. Contact the shipping carrier to file a trace or delivery inquiry.

  4. If your package still cannot be located, contact us with your order number.

We review these situations individually and may offer a replacement or refund where appropriate.

SECTION 9 - DAMAGED PACKAGES

If your order arrives damaged, please contact us within 14 days of delivery.

Please include:

  • Your order number

  • Clear photographs of the shipping box

  • Clear photographs of the damaged product

  • A brief explanation of the damage

After reviewing your claim, we may provide a replacement or refund where appropriate.

In most cases, damaged products do not need to be returned.

SECTION 10 - INTERNATIONAL SHIPPING

We currently ship only within the United States.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

SECTION 11 - CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carrier services, or legal requirements.

The updated version will always be posted on this page with the revised Last Updated date.

Your continued use of the Site following any updates constitutes acceptance of the revised Shipping Policy.

SECTION 12 - CONTACT

If you have any questions regarding your shipment or this Shipping Policy, please contact us.

Velmorra

Email: support@tryvelmorra.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (Eastern Time)

When contacting us regarding an order, please include your order number so we can assist you as quickly as possible.