Refund Policy

Last Updated: July 30, 2026

At Velmorra, we stand behind the quality of our products and want you to feel confident shopping with us.

Please read our Refund Policy carefully before making a purchase.

Satisfaction Guarantee

We want you to be happy with your purchase.

If you are not completely satisfied, please contact our Customer Support team within [30/60/90] days of receiving your order, and we will review your request in accordance with this policy.

Eligibility For Refunds

To be eligible for a refund, your request must meet the following conditions:

• Your request is submitted within [30/60/90] days of delivery.
• Proof of purchase is provided.
• The product was purchased directly from our website.
• The product has not been misused, intentionally damaged, or altered.

Depending on the circumstances, we may request photographs of the product or packaging before processing your claim.

Damaged, Incorrect, Or Defective Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review your request and, where appropriate, provide a replacement, store credit, or refund.

Change Of Mind

Due to the nature of dietary supplements, we are generally unable to accept returns for opened products because they cannot be resold.

If your product remains unopened, unused, and in its original condition, please contact us within 14 days of delivery to discuss your return options.

Return shipping costs for change-of-mind purchases are the responsibility of the customer unless otherwise required by law.

Non-Refundable Items

Refunds cannot be provided for:

• Gift cards
• Promotional or clearance items marked as final sale
• Products purchased from third-party retailers
• Requests submitted outside the applicable refund period
• Products damaged through misuse, improper storage, or normal wear

Refund Process

Once your request has been received and reviewed, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Order Changes Or Cancellations

We process orders quickly to ensure fast shipping.

If you need to change or cancel an order, please contact us as soon as possible.

While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing or has been shipped.

Shipping Costs

Shipping charges are generally non-refundable unless:

• We shipped the wrong product.
• The product arrived damaged or defective.
• Refund of shipping costs is required by applicable law.

Chargebacks

If you experience an issue with your order, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

We are committed to resolving legitimate concerns quickly and fairly.

Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local laws provide additional rights or remedies, those rights will apply.

Contact Us

For refund requests or questions regarding your order, please contact us.

Velmorra

Email: support@tryvelmorra.com

Website:

Please include your order number when contacting us so we can assist you as quickly as possible.