Subscription and cancellation policy
Subscription and Cancellation Policy
Last Updated: July 12, 2026
In this Subscription and Cancellation Policy, “Velmorra,” “we,” “us,” and “our” refer to Velmorra, the operator of [yourstore.com].
This Subscription and Cancellation Policy governs every Velmorra subscription started through [yourstore.com] (the “Site”). It forms part of our Terms of Service and should be read alongside our Refund Policy, Shipping Policy, and Privacy Policy.
Please read this policy carefully before subscribing. By purchasing a subscription, you acknowledge and agree to the recurring billing terms described below.
SECTION 1 - AUTOMATIC RENEWAL DISCLOSURE
YOUR VELMORRA SUBSCRIPTION WILL AUTOMATICALLY RENEW UNTIL YOU CANCEL IT.
By enrolling in a Velmorra subscription, you authorise us and our payment service providers to charge the payment method supplied at checkout on a recurring basis for the subscription selected, plus any applicable taxes and shipping charges.
Charge Amount
You will be charged the subscription price displayed at checkout for the product or bundle you select, plus applicable taxes and shipping charges.
Your subscription price will also appear in your initial order confirmation.
Billing Frequency
Your subscription renews every 4 weeks, or every 28 days.
Billing Timing
Your payment method will be charged automatically on each scheduled renewal date for your upcoming shipment.
How to Cancel
You may cancel your subscription at any time through either of the following online methods. No phone call is required.
Subscription portal: Visit [insert subscription portal URL], enter the email address associated with your subscription, and follow the instructions to manage or cancel your subscription.
Email: Send an email to [support@yourstore.com] from the email address associated with your subscription. Use the subject line “CANCEL SUBSCRIPTION.”
When Cancellation Takes Effect
Your cancellation will stop all future renewal charges once it has been processed.
Orders already charged or processed before we receive or complete your cancellation request may still be shipped and will be governed by our Refund Policy.
To avoid your next renewal charge, submit your cancellation request at least 2 business days before your next scheduled billing date.
SECTION 2 - PLAIN LANGUAGE SUMMARY
Here is how Velmorra subscriptions work:
Automatic renewal: Your subscription renews automatically every 4 weeks until cancelled.
What you pay: The subscription price displayed at checkout, plus applicable taxes and shipping charges.
When you are charged: Your payment method is charged automatically on each scheduled renewal date.
How to cancel: Cancel through our online subscription portal or by emailing Customer Support.
No phone call required: You will never be required to call us to cancel.
No minimum commitment: You may cancel at any time without paying a cancellation fee.
Previously processed orders: Cancelling does not automatically refund an order that has already been charged or shipped.
SECTION 3 - HOW VELMORRA SUBSCRIPTIONS WORK
When you select a subscription option for a Velmorra product, you are enrolling in a recurring purchase plan.
Billing Cycle
Your subscription renews every 4 weeks, or every 28 days.
Subscription Price
The amount charged will be the subscription price displayed at checkout for the product, quantity, or bundle selected, plus applicable taxes and shipping charges.
Renewal Charges
We charge the payment method associated with your subscription on your scheduled renewal date. A successful renewal payment authorises us to prepare and ship your next order.
Shipments
After a successful payment, your order will be processed and shipped to the address stored on your subscription account.
Processing and delivery times are governed by our Shipping Policy.
Continued Renewal
Your subscription will continue renewing automatically until you cancel it.
There is no minimum number of shipments and no minimum subscription period unless a different commitment is clearly disclosed and accepted at checkout.
SECTION 4 - HOW TO CANCEL YOUR SUBSCRIPTION
You may cancel your Velmorra subscription at any time using either of the following methods.
Option 1: Subscription Portal
- Visit [insert subscription portal URL].
- Enter the email address associated with your subscription.
- Follow the secure sign-in instructions sent to your email.
- Select the subscription you want to end.
- Choose “Cancel Subscription.”
- Follow the on-screen instructions to confirm your cancellation.
You should receive an on-screen or email confirmation once the cancellation is complete.
Option 2: Email
Send an email to [support@yourstore.com] from the email address associated with your subscription.
Use the subject line:
CANCEL SUBSCRIPTION
Please include:
- The full name associated with the subscription
- Your order number, when available
- The email address used to place the order
We aim to respond to cancellation requests within 1 business day.
Cancellation Cut-Off
Cancellation requests must be received at least 2 business days before your next billing date to provide enough time for processing.
A renewal may still be charged when your request is received after this cut-off or after fulfilment has begun.
Cancelling your subscription stops future renewal charges. It does not automatically cancel, return, or refund an order that has already been charged.
SECTION 5 - PAUSING, SKIPPING, AND MANAGING YOUR SUBSCRIPTION
Depending on the features available through our subscription platform, you may be able to manage your subscription through your account or by contacting Customer Support.
Available options may include:
Pause Your Subscription
You may request to pause your subscription temporarily. No renewal orders will be created while the subscription is paused.
Your subscription will resume on the date displayed in your account or agreed upon with Customer Support.
Skip an Upcoming Order
You may skip an upcoming shipment before it has been charged or processed. Your subscription will then resume on the following scheduled renewal date.
Update Your Payment Method
You may update an expired or replaced payment method through the subscription portal or by following the secure payment update link sent to your email.
For security reasons, do not send complete payment card information by email.
Update Your Shipping Address
Changes to your shipping address apply only to orders that have not yet been charged or processed.
Updating your general Shopify customer account may not automatically update the address connected to an active subscription. Please confirm that the address shown inside your subscription portal is correct.
Change Your Product or Quantity
Where supported, you may change the product, bundle, or quantity associated with future subscription orders through the portal or by contacting Customer Support.
Shopify’s subscription tools can support customer management of payment details, shipping addresses, pauses, skips, and cancellations, but the exact features available depend on the subscription app and store configuration.
SECTION 6 - RENEWAL REMINDERS
We may send a reminder email before an upcoming renewal charge.
When sent, the reminder may include:
- Your next billing date
- The expected charge
- The products included in your upcoming order
- Instructions for managing or cancelling your subscription
Renewal reminders are provided as a courtesy unless applicable law requires them.
You remain responsible for managing your subscription and checking your upcoming billing date, even when a reminder is delayed, filtered into a spam folder, or not received.
SECTION 7 - SUBSCRIPTION DISCOUNTS
Subscription purchases may receive a discount compared with one-time purchases.
The discount applicable to your order will be displayed on the product page or during checkout.
Subscription discounts:
- Apply only while the subscription remains active
- May vary depending on the selected product or bundle
- Cannot usually be combined with other promotions unless stated otherwise
- Do not entitle you to receive the same discount on one-time purchases
Cancelling your subscription will end any subscription discount on future orders.
SECTION 8 - PRICE CHANGES
We may change subscription pricing from time to time.
Before applying a material price increase to an active subscription, we will provide notice to the email address associated with the subscription as required by applicable law.
The notice may include:
- The new price
- The date the new price takes effect
- Your next renewal date
- Instructions for cancelling
You may cancel before the updated price takes effect.
By keeping your subscription active after the effective date stated in the notice, you authorise us to charge the updated subscription price on future renewals, subject to applicable law.
Temporary promotions, additional discounts, and price reductions may be introduced without advance notice.
SECTION 9 - FAILED PAYMENTS
When a renewal payment is declined, we or our payment provider may retry the payment method associated with your subscription.
A payment may fail because of:
- Insufficient funds
- An expired card
- Incorrect billing information
- A bank decline
- A replaced or cancelled card
We may send you an email asking you to update your payment information.
No shipment will be sent until the applicable payment is successfully completed.
When payment continues to fail, we may pause or cancel your subscription. You will not be charged for future shipments after the subscription has been cancelled.
SECTION 10 - UPDATED PAYMENT INFORMATION
Our payment processors and participating card networks may securely provide updated account information when your payment card is replaced, renewed, or reissued.
This may allow your subscription to continue without interruption.
By enrolling in a subscription, you authorise us and our payment service providers to use updated payment details supplied through participating card account updater services, where permitted by law.
Contact your card issuer directly to ask about opting out of these services.
Velmorra does not have access to your complete payment card number. Shopify states that customer payment information is securely stored and merchants cannot access customers’ complete card details after entry.
SECTION 11 - REFUNDS FOR SUBSCRIPTION ORDERS
Subscription refunds are governed by our Refund Policy.
Cancelling a subscription does not automatically refund a previous or pending charge.
To request a refund, contact [support@yourstore.com] and include your order number.
Refund eligibility may depend on:
- The date of the charge
- The date the order was delivered
- Whether fulfilment has begun
- Whether the product is eligible under our satisfaction guarantee
- The conditions stated in our Refund Policy
Approved refunds are returned to the original payment method.
SECTION 12 - SHIPPING AND DELIVERY
Every subscription renewal is shipped to the address associated with your subscription at the time the renewal order is processed.
You are responsible for keeping your shipping information current.
Orders sent to an outdated or incorrect address may not qualify for replacement or refund when the address supplied by the customer caused the delivery issue.
Processing times, delivery estimates, shipping charges, lost packages, and damaged shipments are governed by our Shipping Policy.
SECTION 13 - SUBSCRIPTION AVAILABILITY
Velmorra subscriptions are available only through [yourstore.com] and other sales channels expressly authorised by us.
Subscriptions claimed to be offered through an unauthorised retailer, marketplace, reseller, or social media account are not administered by Velmorra and are not covered by this policy.
SECTION 14 - SELECTING A SUBSCRIPTION
Where both subscription and one-time purchasing options are available, the product page will identify each option and its applicable price.
Before completing a subscription purchase, you will be shown important recurring terms, including the subscription price, billing frequency, and cancellation conditions.
Shopify displays subscription frequency and applicable discount information during checkout, and customers purchasing a subscription must agree to the cancellation policy before completing the transaction.
By completing a subscription order, you confirm that you understand and accept the recurring billing terms.
SECTION 15 - ELIGIBILITY
To enrol in a Velmorra subscription, you must:
- Be at least 18 years old
- Have the legal capacity to enter into a binding agreement
- Provide a valid billing method
- Provide an accurate shipping address within an area we serve
- Provide current contact information
You are responsible for maintaining accurate billing, shipping, and account information.
We may suspend or cancel a subscription when the information supplied is materially inaccurate, fraudulent, or outdated.
SECTION 16 - CANCELLATION BY VELMORRA
We may suspend or cancel a subscription when:
- Payment repeatedly fails
- Fraudulent activity is suspected
- Products are no longer available
- The subscription has been misused
- An account violates our Terms of Service
- We discontinue the subscription programme
When reasonably possible, we will notify you using the email address associated with your account.
Cancelling a subscription does not affect rights or obligations relating to orders processed before cancellation.
SECTION 17 - CHANGES TO THIS POLICY
We may update this Subscription and Cancellation Policy to reflect changes in our services, subscription platform, business operations, or applicable legal requirements.
The revised policy will be posted on this page with an updated Last Updated date.
For material changes affecting active subscribers, we will provide any notice required by applicable law.
You may cancel your subscription before a material change takes effect.
SECTION 18 - CONTACT US
Questions about your subscription, renewal, or cancellation may be sent to:
Velmorra
Email: support@tryvelmorra.com
Subscription Portal:
Business Hours:
Monday through Friday
9:00 AM to 5:00 PM Eastern Time
Excluding U.S. federal holidays
For cancellation requests, use the subject line:
CANCEL SUBSCRIPTION
Please include the name, email address, and order number associated with your subscription so we can locate it promptly.